Palliative Care
Palliative care focuses on improving quality of life for patients and their families during serious illness. It provides relief from pain and distress, emotional and psychosocial support, and care aligned to the patient’s personal goals and wishes.
This care acts as an extra layer of support helping patients live as fully, comfortably, and with dignity as possible, when support is needed most.
Chronic Care
Chronic care supports individuals living with long-term conditions such as diabetes or hypertension. The goal is to keep symptoms in check, prevent complications, and improve overall well-being so patients can continue living their everyday lives with confidence and control.
Rehabilitative Care
Rehabilitative care helps patients regain, maintain, or improve physical, mental, or cognitive abilities lost due to illness, injury, surgery, or chronic conditions. Through personalized support such as physiotherapy and functional assistance, this care enhances independence and quality of life.
Homebased Care Key Information
Everything you need to know about our homebased care service offering.
Qualifications & Training
01- Registered Nurses (RNs): Diploma/Degree, registered & licensed (e.g., NCK), valid practicing license, clinical experience.
- Nurse Aides/Caregivers: Relevant certificate, basic literacy & communication, 2+ years caring for elderly/disabled/chronically ill.
- Background checks: ID verification, criminal check, professional license check.
Scope of Services
02- 24-hour care: caregiver/nurse available around the clock (live-in or shifts).
- Includes supervision, ADLs support, medication reminders, vitals monitoring, basic wound/skin care, companionship, and reporting.
- 12-hour care: continuous 12-hour shift (day or night).
Response Time
03- Scheduled: caregiver arrives within agreed time window.
- Urgent calls: daytime 1–2 hours; nighttime 2–3 hours.
- Emergencies: call emergency services first; we support immediately.
Insurance / Accreditation
04- We follow recognized care quality standards.
- Staff trained in patient rights and safety.
- Clear care plans, documentation & accountability.
Geographic Coverage
05- Services in Nairobi County and surrounding areas.
- Nearby rural/outskirt areas depending on availability.
- Outside main zone: availability confirmed before acceptance.
Customizable Care Plans
06- Short visits (30–60 mins) – Doctor’s visit
- Standard visits (1–3 hrs) – Nurse’s visit
- 12-hour / 24-hour care + daily/weekly/occasional physiotherapy
Booking Process
07- Phone: call 0800 724 865 and speak to a care coordinator.
- Hospital/Doctor referral: we receive details and contact you to confirm and plan care.
Assessment Visit
08- First assessment is free (especially for long-term care).
- One-time/short-term/urgent cases may have a small assessment fee.
- You’re informed of cost (if any) before the visit happens.
Care Plan Development
09- Client is at the center: needs, wishes, routines come first.
- Family can be involved to improve coordination at home.
- With permission, we coordinate with your doctor/hospital (doctor available at extra fee).
Medications / Consumables
10- You/family provide prescribed medicines.
- We can collaborate for drug/laboratory services.
- You pay pharmacy directly or through insurance.
Partnerships
11- Hospital discharge referrals + continuity of care at home.
- We follow discharge instructions to avoid gaps.
- We support insurance checks, approvals, and claims submission.
Per Visit: What’s Included
12- Booked for a specific task/short period depending on care plan.
- Not included: house cleaning, cooking for household, unrelated errands.
- After every visit: caregiver records tasks done, time in/out, condition changes, meds given, and reports concerns.
Additional Costs
13- Transport usually included in main service areas.
- Outside main zones: small travel/distance fee may apply.
- Emergency/same-day visits may cost more; extra time charged only with approval or urgent need.
Payment & Value
14- Payment: insurance direct billing, M-Pesa, installment plans (weekly/monthly), invoices & receipts.
- Value: lower costs, comfort, personalized attention, family support, safer recovery, more control.
Homebased Care Price List
View our Homebased Care price list.
Note: Prices exclude medications and consumables.
Frequently Asked Questions
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Our Homebased Care includes chronic care, rehabilitative care, and palliative care delivered at home by qualified healthcare professionals.
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Send an enquiry using the form on this page, or call the contact number listed.
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Availability may vary by location. Please contact us and we’ll advise based on your area.